- Client Service, Transaction & Payment Support
- Excellent Job Security and Friendly Team
- Good Work Life Balance and Benefits
Our Client
Representing Top ranking European Based Private Banking clients to search for a committed and experienced candidate to join their Hong Kong Client Services team.
Job Duties
- Assume the primary contact point to support front office in resolving clients’ documentation, instruction, payment and operational issues with back office; L&C departments
- Serve as the key gatekeeper to review/verify the clients’ banking transaction/related documents
- Assist ad hoc projects and administration work among the team
Requirements
- 4 years relevant client service and banking transaction & payment related experience earned from int’l wealth management and private banks
- Diploma holder with good understanding of workflow process from front to back office
- Strong interpersonal and communication skills
- Responsible, detail-minded with positive working attitude
- Proficient in Excel
- Promising Career Development Prospects
- Private Banking ARM Supervisory & Business Management
- Healthy Work Life & Excellent Bank Benefit
Mission: Crucial dual role as an operational supervisory lead and a trusted partner to Senior Private Bankers (Relationship Managers). This position oversees a pool of Assistant Relationship Managers (ARMs) responsible for HNW and UHNW client accounts.
- Accountable for hiring, mentoring, resource planning, performance evaluation of a team of ARMs/Client Service specialists in addition to ensuring the seamless client onboarding and trade execution, robust regulatory compliance, and high standards of service excellence while optimizing workflow efficiency across the team
- Direct first-line control. Ensure full compliance with AML/KYC standards, account onboarding requirements, product suitability checks, and cross-border regulatory rules
- Drive operational efficiency by collaborating with IT, Operations, and Product teams to streamline client workflows and support audit readiness
- FX, Treasury & Structured Solutions Specialist
- Product Advisory & Trade Execution
- Promising Career with Int’l Private Bank
Elite Advisory & Market Insights: Deliver tailored macroeconomic analysis and currency insights directly to private bankers and external UHNW clients.
Institutional Execution: Take accountability for maintaining "Best Execution" standards, ensuring timely and accurate pricing across all major currency pairs and structured derivatives.
Bespoke Structuring: Design customized currency structures and thematic trading strategies that align with individual risk boundaries and portfolios.
- Account Documentation & Static Data Management
- Global Private Bank & Expansion Hire
- Worklife Balance & Friendly int’l Team
- Responsible for account documentation check and clients’ data maintenance
- Ensure completeness of document in accordance to regulatory requirements
- Provide back office private banking operations support that called for liaison with front office and KYC teams
- Handle general inquiries from internal and external customers in relation to clients account information
- Support regional ad hoc projects
- Trade Execution of Structured Products
- Global Banking with Comprehensive Bank Benefits
- Excellent Worklife Balance & Job Security
- Reporting to Regional Head of Dealing & partner with a professional team of cross asset classes of investment advisors
- Accountable for timely trade execution of equities and structured products by collaborating with experienced private bankers for external UHNW families & clients for AP/Greater China region
- Facilitate regional and global new business/products and regulatory related initiatives
- Global Private Bank with 850 Employees+ in APAC
- Regional Business Mgmt to APAC Governance
- Good Corporate Culture & Worklife Balance
- Report to the Regional Head of Governance
- Accountable for timely preparation of management reports and analysis
- Responsible for coordinating regional governance & risk management committee meetings and agenda