- International Luxury Fashion Company
- Great exposure with High net-worth individual clients
- Manage Incoming GBA Customer Enquiries
Our Client
Representing one of the long-established luxury brands in searching for young talent to join the e-commerce and client services team based in Shanghai.
Job Duties
- Deliver a high standard of customer services to VIP clients in GBA markets
- Provide timely & and quality services to all incoming enquiries
- Resolve complaint cases tactfully to ensure customer satisfaction
- Conduct evaluation reviews periodically and prepare reports
- Participate in ad hoc projects upon request
Requirements
- University Graduate with relevant 3 years of +/-customer service experience earned from International luxury retail, Hotel, e-commerce or other servicing industries.
- People-oriented, servicing driven and proactive team player.
- Speaking fluent in English and Cantonese
- Strong interpersonal and communication skills
Industry :
Consumer Goods & Retail
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- International Luxury Fashion Company
- Manage Incoming Customer Enquiries
- Good work-life balance
Job Duties
- Deliver a high standard of customer services to VIP clients in South East Asia markets
- Provide timely & and quality services to all incoming enquiries
- Resolve complaint cases tactfully to ensure customer satisfaction
- MNC & Prestigious Brands
- Rewarding Career Platform
- Open to international candidates
Job Duties
- Develop and implement business strategy to engage ultra-high-net-worth and VIP clients and achieve business growth in terms of revenue, profitability, and brand awareness
- Build strong customer relationships with the right partners to create synergy and business opportunities
- Present the portfolio of brands in events and personal introduction effectively and consistent with the brand messages
- Report to the Managing Director
- Performance and operational excellence
- Prestigious Brand and Career Resources
Job Duties
- Tasked to drive performance and operational excellence in high end luxury fashion stores in Hong Kong
- Plan and implement inspirational and engaging coaching programs for retail teams to deliver high level of client satisfaction, business results, and operational efficiency
- Anticipate and address operational issues to keep pace with changing trends
- European MNC Group
- Strong Portfolio of Brands
- AM Level also welcomed
Job Duties
- Manage the commercial activities in the Hong Kong and Macau key account channels
- Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc.
- Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs