- Global Asset Manager & Regional Exposure
- In-House IT Service & Desktop Support
- Hybrid/WFH, Good Benefits & Package
Our Client
Global investment managers with over USD 320 AUM and hiring over 450 professionals across US, Europe, GC and AP to search for Desktop and IT Service
Job Duties
- Report to the Regional Head of IT Service Support
- Provide quality 1st & 2nd Service Desk Service to end users for all aspects of IT-related incidents and issues
- Ensure timely escalation of critical issues to responsible regional/local stakeholders in accordance to SLA
- Collaborate with global team to ensure alignment of best practices and compliance of global policy and standards.
- Active participation with local partners across FTB offices to effectively drive/implement Local/Global business initiatives and corporate governance
Requirements
- Graduate in IT related discipline with 5years+ 1st/2nd line Helpdesk support experience earned from MNC /Financial Institutions
- ITIL is highly desirable
- Proven technical support experience in Windows, A/V, client applications and other related technologies
- Strong Communication in English, Mandarin and Cantonese
- Proactive team player with good interpersonal skills
Industry :
Banking & Finance
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